Mr. Adé H. Mize

300 Galway Lane

Stafford, VA 22701

Personal Cell:  (540)446-7728

Personal Email:  mizeadeh@gmail.com

 

 

 

Active TS/SCI (Top Secret/Sensitive Compartmented Information)

Clearance with Polygraph.

Salary Requirement: Desired $118K - $120K annual base (negotiable).

 

EMPLOYMENT HISTORY AND WORK EXPERIENCE:

Employer:  Jacobs Technology FNS, 11710 Plaza America Drive, Suite 600, Reston, VA 20190.

Dates:  March 2012 - Present

Job Title and Description:  Senior Telecommunications Specialist/Network Operations Center Technician.

Tier 2 level shift worker and alternate shift lead on 24/7/365 watch responsible for maintaining maximum circuit viability and operational status through monitoring, troubleshooting, and coordinating with appropriate support elements to correct network outages, maintain circuit connectivity, and circuit capability. Conduct OJT (on-the-job training) to ensure all personnel are able to perform their assigned duties. Facilitate appropriate outage/restoration reporting. Provide real time updates to management on issues affecting network capabilities and customer missions. Assist all other facility sections during periods of heavy workload. Provide written and oral reporting concerning new and on-going circuit activities to supervisors and watch personnel to include, but not limited to, log entries, trouble ticket systems, and configuration databases. Oversee and conduct the troubleshooting efforts of all trouble tickets assigned to the facility. Review and revise facility SOPs (standard operating procedures) to ensure adherence to proper policies, protocol equipment, and technology. Identify discrepancies or deficiencies and bring them to the attention of the staff for corrective action. Current position mandates an in-depth knowledge of network circuits transiting the facility. Update and follow customer/support personnel contact procedures for these circuits and adhere to proper reporting procedures for outages/restoration. Troubleshoot LAN/WAN connectivity issues involving various network protocols to include OSPF, EIGRP, HSRP, BGP, and VTP. Implement LAN/WAN configuration changes as part of new network installs and upgrades. Perform routine configuration changes utilizing HPNA and BBNA tools. Troubleshoot QoS issues affecting various types of customer traffic. Load, configure, and troubleshoot cryptographic equipment. Monitor global networks utilizing various management tools. Perform some reconfiguration changes on a range of Cisco routers and switches. Provide Tier 1 through 2 network support to both government and commercial customers. Configure HP Network Node Manager v9 to optimize NOCs ability to monitor. Facilitate testing on commercial WAN leased lines. Track and manage scheduled network outages and trouble tickets via IBM Maximo and Remedy.

 

Employer:  New World Solutions, Inc., 11350 Random Hills Road, Fairfax, VA 22030.

Dates:  July 2011 – March 2012

Job Title and Description:  Information Technology Engineer/Cyber Operator.

Duties include the following tasks; Performs assessments of systems and networks within the networking

or enclave and identifies where those systems and networks deviate from acceptable configurations,

enclave policy, or local policy. Achieved through active penetration testing. Exploits system and network

vulnerabilities and misconfigurations for the purpose of gathering data from target or adversary automated

information systems and networks in order to enable operations and intelligence collection capabilities.

Leverages computer networks to disrupt, deny, degrade, or destroy information resident in computers and

computer networks, or the computers and networks themselves.

 

 

Employer:  AT&T Technical Services Company, 3033 Chain Bridge Road, Oakton, VA

22185.

Dates:  February 2010 – July 2011

Job Title and Description:  Systems Administrator.

Duties include the following tasks; Report and follow-up on actions to determine progress being made in correcting circuit problems. Check the quality of circuits after corrective actions have been completed. Evaluate communication circuits/systems/networks and equipment periodically, using appropriate test equipment. Determine overall conditions to ensure corrective action is taken immediately on anything not meeting required specifications. Participate in the activation of circuits/systems/networks and equipment in support of daily operations, emergency real-world operations, and exercises, to test communications and procedures under simulated emergency situations. Receive status reports from members of the shift being relieved and review running logs to become familiar with current circuit/system/network conditions. Maintain running logs and appropriate electronic database forms on events and actions performed during the shift and prepare reports to higher echelons. Brief members of the oncoming shift as to operational situations, circuit problems, and corrective actions in progress or completed.

Monitor and control all cover communications and networks in a switch room and Network Operations Center (NOC). Provide customer service and support in a 24/7 environment. Provide maintenance with network/hardware/software installation and troubleshooting.  Report and receive trouble tickets using SRS Remedy and Lotus Notes.  Operations and Maintenance (O&M) of workstations/servers in a Network Control Center (NCC). Tier-1 support of WAN and PBX technologies and products supported to include performing daily backups of Windows Servers using VERITAS programs and tape drives. Supporting a telephone and trouble ticket oriented service desk in support of a customer's mission oriented IT infrastructure. Network Control Center Operations: Tier-1 support of server infrastructure, LAN & WAN voice and data telecommunications and applications, and other custom applications and services. Provide telephone support and provide routine tier-1 troubleshooting and problem solving using on-the-job (OJT) experience, documentation, knowledge bases, and deployed network and IT management tools. Serve as liaison between the end users/customers and senior technical staff, if problems are escalated. Process routine customer work orders. Perform multiple network monitoring and troubleshooting of OC-192 equipment using Cisco, Solaris, UNIX, and other Network tools.  Perform Cisco network troubleshooting of network devices such as routers, firewalls, and interfaces using telnet SSH access.

 

Employer:  GCI, Inc., 11800 Sunrise Valley Drive, Reston, VA 20191

(Sub-contracted by CACI Technologies, Inc., 14432 Albemarle Point Place,

Chantilly, VA 20151).

Dates:  June 2009 - January 2010

Job Title and Description:  Network Engineer/Installation Technician.

Served as a member of network installation team performing testing, integration, installation,

configuration, repair, and troubleshooting of data communication equipment at various overseas

locations. Duties include performing complex systems installations and maintenance activities.

Experience with field installation, operations, and maintenance of telecommunications systems

equipment and devices such as multiplexers, modems, routers, switches, cryptographic devices,

CSUs/DSUs, timing systems, and fiber optic equipment. Familiar with standards for

communications devices and physical interface protocol standards. Experience troubleshooting

Ethernet, leased line T1/E1 to DS3 services, serial data, and voice connectivity. Responsible for

installing network systems to support new customer IP Architecture. Assisting in Operations and Maintenance (O&M) activities such as circuit restorations and providing operational support for special projects. Performing installation Move/Add/Change (MAC) activities on Legacy network components. Installing, terminating and testing fiber runs, CAT-5e, CAT-6, and serial cabling to support site network infrastructure. Installing conduit, ladder racks, demarcation boxes, power runs, breaker panels, breakers, and other infrastructure needs. Experience using various test set devices to include Fireberd 6000A, FST-2802, HST-3000, Multi-meter, O-scope, and Cable Eye tester to perform troubleshooting activities. Interpreting Inter-connect (IC) drawings and wiring schematics for equipment and cable installation. Implementation of generic test plans and books to test equipment and systems both in the shop and in the field. Provide quality daily reports for on-going installation activities. Capable of upgrading and down grading operating systems (OS) and firmware revision levels of all network program associated equipment. Experience testing field return equipment and equipment distributed from vendors. Knowledge of basic safety practices such as static grounding, emergency evacuation, and first aid. Experience creating travel authorization requests prior to deployments and submitting accurate travel expense reports after returning from deployments.

 

Employer:  Verizon Business FNS, 11710 Plaza America Drive, Suite 600, Reston, VA 20190.

Dates:  October 2007 - February 2009

Job Title and Description:  Senior Technician/Network Controller.

Current position mandates an in-depth knowledge of network circuits transiting the facility. Update and follow customer/support personnel contact procedures for these circuits and adhere to proper reporting procedures for outages/restoration. Shift worker on 24/7/365 watch responsible for maintaining maximum circuit viability and operational status through monitoring, troubleshooting, and coordinating with appropriate support elements to correct network outages, maintain circuit connectivity, and circuit capability. Facilitate appropriate outage/restoration reporting. Conduct OJT (on-the-job training) to ensure all personnel are able to perform their assigned duties. Assist all other facility sections during periods of heavy workload. Provide written and oral reporting concerning new and on-going circuit activities to supervisors and watch personnel to include, but not limited to, log entries, trouble ticket systems, and configuration databases. Oversee and conduct the troubleshooting efforts of all trouble tickets assigned to the facility. Review facility SOPs (standard operating procedures) to ensure adherence to proper policies, protocol equipment, and technology. Identify discrepancies or deficiencies and bring them to the attention of the staff for corrective action.

 

Employer:  CACI Technologies, Inc., RAF Menwith Hill Station, UK

Dates:  January 2004 - October 2007

Job Title and Description:  Field Engineer 2/Telecommunications Operations Center Technician.

Shift worker on 24/7/365 watch responsible for minimizing network outages/disruptions and providing support for classified/unclassified messaging systems. Duties include monitoring, troubleshooting, and resolving WAN problems. Experienced in performing daily duties as a shift leader. Capable of performing this function across network facilities and equipment to include physical media, such as CSUs, intelligent multiplexers, ATM/SONET devices, routers, bridges, gateways, and other network management related components. Experienced in providing network support to network equipment on DoD LAN/WAN using HP OpenView application on Sun Systems, and Cisco monitoring tool applications such as CWM. Established familiarity with network routers and/or switches Cisco 8600 BPX, Cisco 8800 MGX, Cisco 8400 IGX, Juniper, and Promina IDNX. Experience using Remedy Action Request System application to generate and manage network trouble tickets, reports, and records. Accountable for Joint Service Network Telecommunications Operations Center equipment and classified materials without loss of property or breach of security. Duties include operating and maintaining the Integrated Digital Network Exchange (IDNX), satellite systems, and cryptographic devices. Experience interfacing with other telecommunications centers to resolve problems, minimize outage time, and restore communications. System operator and maintainer for Automated Message Handling Systems. Duties include administrative functions such as activation, deletion, and modification of system user accounts and profiles, and maintain monthly tracking of account, profile, and system activity.

 

Employer:  U.S. Army - 401st Military Intelligence Company, 108th Military Intelligence Group, Bad Aibling, Germany.

Dates:  May 2001 - December 2003

Job Title and Description:  Systems Administrator/Telecommunications Center Technical Controller.

Accountable for Joint Service Network Operations Center Equipment. Duties included operating and maintaining Promina and Integrated Digital Network Exchange (IDNX), satellite systems, and cryptographic devices. Interfacing with other telecommunication centers to resolve network problems, minimize outage time, and restore communications. System Administrator for Automated Message Handling System. Duties included activation, deletion, and modification of system user accounts and profiles, and maintain system security protocols and monthly tracking of account, profile, and system activity. Successfully cross-trained on daily operations and troubleshooting procedures within the telecommunications center with relative knowledge of telecommunications concepts and procedures, then trained new personnel successfully.

 

Employer:  U.S. Army - 501st Signal Brigade, Delta Company, 86th Signal Battalion, Fort Huachuca, AZ.

Dates:  January 1999 - May 2001

Job Title and Description:  Telecommunications Operator/Maintainer.

Responsible for configuring, operating, maintaining, and repairing Message Switch Communications equipment down to the component level. Part of a team consisting of eight personnel responsible for the operation and maintenance of unit TYC-39A Van (Mobile Tactical Message Switch) during brigade, battalion, and company level training exercises in preparation for deployments during real wartime missions worldwide. Held accountable for over $1.2M worth of equipment and highly classified materials and cryptographic devices without loss of property or breach of security.

 

Employer:  U.S. Army - 501st Military Intelligence Brigade, Headquarters and Headquarters Support, 532nd Military Intelligence Battalion, YongSan - Seoul, South Korea.

Dates:  January 1998 - January 1999

Job Title and Description:  Telecommunications Maintenance Technician.

Responsible for maintaining and repairing LAN equipment. Duties included assisting in the set-up and installation of LAN user application software, hardware, peripherals, and quality control. Accountable for diagnosing, troubleshooting, and resolving outages to LAN server, routers, clients, and interface equipment.

 

 

EDUCATION:

 

Educational Level: Some college.

Graduate Year: In process.

Degree/Hours Achieved: 60 earned credit hours.

Major: Information Technology.

Granting Institution: Attended Cochise College - Ft. Huachuca (1999), University of Maryland - Asian Division (1998), and Metropolitan State College of Denver (1996).

 

TRAINING:

 

Title:  U.S. Army Signal Center and Fort Gordon Record Telecommunications

Operator/Maintainer - 324 hours

Dates:  October - December 1997

Certification/License Achieved:  Diploma.

 

Title: Department Of The Army Defense Message System Training - 160 hours

Dates:  August 1999

Certification/License Achieved:  Certificate of Training.

 

Title:  National Cryptologic School - NET Promina 800 Equipment

Operations and Maintenance Course - 80 hours

Dates:  June 2001

Certification/License Achieved:  Certificate of Training.

 

Title:  BICSI Installer Level 1 Training

Dates:  December 2006

Certification/License Achieved: Certificate of Attendance.

 

Title:  Diplomatic Telecommunications Service Training Academy FASTNet Core

Operations and Maintenance Course - 80 hours

Dates:  March 2008

Certification/License Achieved: Certificate of Training.

 

Title:  Diplomatic Telecommunications Service Training Academy Common Transmission Facilities Course - 40 hours

Dates:  August 2008

Certification/License Achieved: Certificate of Training.

 

Title:  Diplomatic Telecommunications Service Training Academy FASTNet Post

Operations and Maintenance Course - 40 hours

Dates:  January 2013

Certification/License Achieved: Certificate of Training.

 

 

INTANGIBLES:

 

Clearance Held:  Top Secret/Sensitive Compartmented Information (TS/SCI)

Effective Date:  August 5, 2004

Polygraph Description:  Lifestyle polygraph

Last Polygraph Date:  June 10, 2004 (initial). Most recent update on February 9, 2012.

Personal strengths:

- Superb work ethic through selfless service and great personal accountability.

- Outstanding reliability and immeasurable adaptability.

- Demonstrates operational diligence and integrity.

- Meticulous attention to operation details.

- Presents a professional demeanor and infectiously positive "can-do" attitude.

Improvement areas:

- Must continue to expand technical knowledge in order to maintain marketability.

 

Future developmental plans:

- Desire to pursue CompTIA Network+, CompTIA Security+, and Cisco certifications (CCNA).

- Desire to obtain an Associates or Bachelor of Science Degree in Information Technology

(concentration in cyber security).